Handling Sales Objections vs. Harassing a Prospect

 I just received an interesting sales call. It is for a lead generation, database management tool.  Not a CRM. But a place where you can get decision maker contact lists for companies.

I was at least impressed that this person didn't email me but actually called me today saying he found me on LinkedIn.

I have looked at this service before. It is VERY expensive. Right now, it is just not a good fit for us for multiple reasons.

Here is where it got interesting.  I told him why it wasn't a good fit right now. He tried to refute my stance. He then proceeded to tell me about a great new tool that targets people that are searching for our products/services and blindly sends them a series of emails.

If you have followed along at all, you know I am not a fan of the blind pitch.

I proceeded to tell him; I am NOT A FAN of the unsolicited email without any personal interaction. That if I get them, I immediately flag them as junk.  He argued that they were emailing people looking for our products/services so that is ok.

I told him, we build relationships and don't just email prospects.

Understanding in our world, that some companies have been using the same exhibit company for 10, 15 or even 20 years. The chances of them just replying to a blind email and me selling them an exhibit, is pretty slim.

Can it happen?  Of course, but it would be very rare. You have to catch that person at just the right time, in the exact right circumstances to get them to reply to your email, engage and then buy from you. 

He proceeded to argue with me again, saying they have had a lot of success with other companies like us, in our industry.  Ok, maybe the REALLY big companies.

Remember, I told you they were VERY expensive. The most expensive option like this out there on the market. I have researched this previously.

My last objection was that they are by far the most expensive option out there.  Of course, his reply was, "I'm sure as you know, there is good reason for that."

So, this gets even better. Out of curiosity, I went out to their website to see what their pricing is like now.  There is NO pricing on their website.

My phone just rang. It was my persistent sales rep. He got a notice that I was out on their website, and he wanted to know if I wanted pricing.

I know all about handling objections. The best salespeople handle objections without the prospect even knowing they are handling the objection. Arguing with your prospect is not a good look.

Remember, I told him point blank, I would never use a blind, targeted email. That is just not how we do business. I really despise those emails that lack any personal attention and are clearly sent by a bot. 

AND it gets better! I just got another call from someone else at this company. This call came from a local number. I asked to be removed from their list. Her response, "You're not on a list".  Then why did I get 3 calls in less than hour. Clearly, they need some CRM consulting to not call the same prospect multiple times within an hour. 

How do you handle objections, and do you use automated emails?

Are Trade Show Goals Important?

 

When it comes to building a trade show booth, you might want to set some goals. These goals can be for both your company and your client or individual goals. These can be set by an artwork deadline, ordering your products on time, and getting everything checked off the list to be built at the show. There are a lot of steps to getting everything completed before the show. Goals are a great way to start the process of building your booth and will ensure that both the client and you can stay on schedule, get on the same page, and have good communication. 

Ideally, you want to start the process a few months ahead. Especially if you’re relying on artwork from your client or your designer. This can be the longest part of the process, which involves a lot of going back and forth with the client and production. Key components of the artwork are high-resolution photos, PMS colors, and branding guidelines. When clients are doing their graphics, it's important to identify and communicate these requirements. If not, there could be issues with the design that cannot be fixed, or worst-case scenario, require starting from scratch. Artwork is the most important part of a booth. 

When deadlines are set, both sides are liable for getting everything completed. You must be timely with weekly updates over email or notifications. This will ensure you have enough time for production, shipping, and fixes if necessary. It's important to have some buffer time in the process. These days, we have encountered production and shipment delays that we need to account for in the timeline. Most clients don't understand this long process time, but this is what will save you time and money in the end. Rush fees on shipping and production could almost triple in price, so this is important to stay on your timeline. 

Goals are important to be established to motivate and to hold each other accountable. Creating a trade show booth is a long and stressful process, but setting these goals and deadlines can help make something complicated into a stress-free show. 

Are You Interested Or Not?

 If you follow me on LinkedIn at all, you know how much I dislike the people that connect and then pitch their product or services immediately.

Here at Total Displays we build more than trade show exhibits. We build relationships. You cannot build a relationship with someone through email, or LinkedIn messages.

This month I connected with someone that does website development. The first message was pretty generic asking to connect because we had some "synergies" (a word I dislike, but that is another story). 

Since connecting with this person, I have received 5 messages since connecting on August 7th. 

Today I received this message.

Now, I am all about responding to salespeople that I have engaged to provide us with product or services. I do NOT feel the need or responsibility to respond to people that have sent unwanted or unsolicited pitches. I don't like being ghosted by a customer or a prospect any more than the next person, but this felt a little aggressive considering I have never replied to a single one of his 5 messages.

I will say it until my dying day. Provide value. Build relationships. Treat people with respect. 

People buy from people they like.

How to Reach Your Target Audience

Key to any business and its growth is marketing. There are various tactics to consider which include: digital, print, telemarketing, and of course, trade shows. All of these are an important way to reach your audience and to grow your business. 

 

Digital Marketing

In today’s fast paced and digital world, you need to reach clients through digital platforms. First and foremost, a company website is essential. A website is a great place to showcase products, tell clients about your company, and provide an easy way for them to contact you for further information. Once you have your website established, you can then implement other digital efforts like email marketing, social media organic and paid advertising, and targeted banner ads. These efforts can be good awareness generators and client growth initiatives. 

 

Print Media

These need to be simple and impactful, and placed in outlets that include your target market. Print media includes things like billboards, newspaper ads or inserts, magazine ads, direct mail pieces, and more. Depending on your industry, print media is still part of marketing budgets. These placements can drive awareness of your goods or services and deliver calls or traffic to your website. 

 

Telemarketing

Calling someone still adds a nice personal touch to building relationships with current and potential clients. A phone call can make a person feel like a priority and worthy of your time. This can make you look more professional, especially if you are trying to reach out to highly professional companies. A phone conversation is a great way to make yourself stand out especially in the digital world that we live in today. 

 

Trade Shows

Trade shows allow companies to implement a little bit of everything mentioned above. Booths can be created bringing in aspects of digital media with digital displays showing videos or utilizing iPads or laptops for clients to view your website. Creating printed display graphics, flyers and brochures that highlight your products or services. And of course, in-person conversations with current and potential clients helps you build on those relationships that are essential to the growth of your company. 

These are just a handful of ways that you can reach your target audience. Total Displays can guide you through your booths' design and display structure. With our knowledge of different types of trade shows, we can help you create the optimal booth for your next show!