Normally the image of suitcases brings up fond memories or dreams of travel to exotic places. Especially for those of us in the Midwest this winter, it has been brutal. But the term "suitcasing" has other meanings in our industry. This subject hit very close to home for us in the last couple of weeks. I'll touch briefly on that at the end.
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I spend a fair amount of time talking with clients and prospects about trade shows. They are EXPENSIVE, but for many, they are worth every dime that they pay. It is the only "tool" in sales & marketing that gets your business and your sales reps in front of hundreds or even thousands of potential and current customers under one roof. Trade shows, if executed well (that is another story) can provide you ROI and help grow your business.
Occasionally, too often if you ask me, I talk with a prospect that tells me that they don't exhibit at trade shows anymore. When I ask them why? They tell me they have found it less expensive and better if they just walk the show and hand out cards/flyers. Or, even worse, they don't even walk the show, they stand in the lobby to meet customers and prospects and engage in conversations with them.
So, imagine this example. You plan an open house at your facility. You spend a lot of money on marketing, cater in food, promote your event and much more. A local competitor gets wind of it and sends a new sales rep to your event. that sales rep mingles with people, meets them and gathers their business cards. They proceed to call on every one of your clients to try to capture their business. Is it illegal? No. Is it unethical? ABSOLUTELY.
In the trade show world it is called suitcasing or outboarding. It is actually against show regulations at most shows. These are people that want your leads and your customers without spending the money to participate at a trade show. They hang out on the show floor looking for prospects, they set up meetings with people outside the show without attending the show. Even worse, they linger outside the show altogether to connect with your customers and prospects. Does that make you angry? It should.
Industry standards say a 10 x 10 exhibit can cost you anywhere from $15,000 to $50,000 depending on various factors. That includes the concrete, the exhibit & graphics, flooring, furniture, travel, shipping, and material handling at a minimum. A suitcaser might spend $1,000 - $1,500 in travel costs, airfre, hotel, meals etc.
There are a couple of things that need to happen.
1. Show producers need to make it very clear that this practice is NOT allowed at their show. (It hurts the show producers too, they lose revenues because the people are not exhibiting.)
2. Show producers need to actually kick out the people that are participating in this practice.
3. In order for #2 to happen, people need to report it. If you experience someone trying to sell you something, or make a connection to sell you something later and they are not exhibiting? Take their card and immediately take it to the show services desk to report it.
Is this going to end it? Absolutely not, but as exhibitors it is important for you to protect your investment by doing what is right.
I won't get into a lot of details on this, but here is where this got very personal for us in the last couple of weeks. What is even more egregious to me, is when another exhibit house, someone in the trade show industry, tries to poach other exhibit house clients on the show floor. Yes, this happened to us recently with a large exhibit house. They approached at least one company (who knows how many they approached) on the show floor. This company happened to be our client and we have a great relationship with them, so they told us about it. Shame on that display house. They certainly should know better.
If you didn't know this practice isn't allowed and you have been doing it? I would encourage you to do the right thing, be respectful of those that spend the money and work hard to go to trade shows and live events. If you continue to choose to "suitcase" then I guess, we know a little more about what kind of person you are and your nature.
